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FAQ • ABOUT ME

Hi there,
I am Krissi, a graphic designer from Germany and welcome to xmoonbun -
my hobby shop for kpop BTS enamel pins, pens and other self-designed Kpop Merch. With this shop, I united my both passions: Kpop and Design.

The idea for the shop was born during a time of hardship at the end of 2019.
Ever since i am creating mainly BTS merchandise but also items of other groups as hobby.

Where is the store based?
Bavaria, Germany!

 

Do you accept orders placed outside of Germany/EU?
I ship worldwide!


How do I pay for my order? Is it secure?
By using Paypal or Stripe. 
PINS
Each pin design is LE* 45. Usually i won't restock designs, if there's no interest or sold slowly.
(*LE = limited edition)

SHIPPING
How long will it take to receive my order?In Stock product orders in Germany processing time may range anywhere between 2-3 business days unless otherwise stated but i work as fast as i can so that your order finds its way to you safely!

PRE-ORDER PRODUCTS
All pre-order pins will need time for about 1 months or longer depending on the product. Keychains will take about 3-4 weeks. Additionally i will post updates on my social media INSTAGRAM & TWITTER

 

Estimated Delivery

☾ After Processing - all orders are with tracking! 
All products are shipped with DHL.

  • Germany: 2-5 business days.
  • EU: 3-14 business days
  • Switzerland & UK: 3-8 business days.
  • United States: 5-48 business days.
  • International: 5-28 business days.​

 

☾ Holiday seasons like Christmas or Easter may cause a delay in shipments.

 

DHL doesn't update tracking?

• please check with POSTAL.NINJA or PARCELSAPP

 

RETURN TO SENDER ORDERS

If your order is returned due to an error that is not mine (inaccurate shipping address, package was not picked up, unpaid customs etc.) you may have your order reshipped with updated correct information and a re-shipment fee paid or receive a partial refund of the item not including the shipping fee.

CUSTOMS, TAXES, FEES

Customers are fully responsible for any taxes or customs fees associated with receiving their order. I'm not responsive for customs charges or losses that may come from a customer refusing to pay the relevant duty on a purchase. I will usually note your order as a gift. 

 

RETURNS, REFUNDS, EXCHANGES, CANCELLATIONS

What if something is wrong with my order?

If you have a problem with your order(s), please contact me directly through the Contact page and i'll will reply as soon as possible. Note that once the order has been processed and shipped, it is out of my control. Please have patience.

 

What is your store's return and exchange policy?

I accept refunds but since pince are custom handmade items, there is limited stock and i unfortunately cannot offer exchanges or replacements. I do not accept returns. This would be expensive on your side anyway. If it's something, which can be fixed with super glue, then i won't refund. (example: needles on pins)

Delay / Lost order
• NO REFUND - if you don't contact me within 3 months after order is out
• If your order doesn't arrive within 3 months - PLEASE MESSAGE ME - so i can contact delivery service for infos.

 

REFUNDS
You must contact me within 7 days of receiving the item to be accepted for a refund and must include your full name and order number with proof of damaged goods. Once that is complete, i'll will issue you a refund.

Sale, clearance, and seconds/B-grade pins are not eligible for refund.

I don't offer refunds if:

  • You decide you no longer want or like the item.
  • You want to exchange the item for another one.

I do offer refunds if:
  • Your item is seriously damaged with provided proof.
  • You receive a different item than your order lists.

 

LOST/MISSING ITEMS

For international orders: PLEASE HAVE PATIENCE! 

Sometimes it just takes a little while. Please double check your local post or customs office to make sure it is not being held there. Post office carriers may also notify you if the package arrived at it's destination and where it has been placed.

 

Be sure to also check all areas of your property or with your family, friends and neighbours.

By placing an order and purchasing through this shop, you agree with the  terms and conditions policy outlined above.

Exploring the charm of BTS fanmade merchandise reveals a vibrant world where creativity and passion intersect. These unique items allow fans to express their love for the band in personalized ways, transforming everyday objects into treasured keepsakes. From handmade accessories to custom artwork, the diversity of offerings showcases the immense talent within the fan community. Engaging with this merchandise not only enhances your connection to BTS but also supports independent artists who pour their heart into each creation. By choosing fanmade pieces, you contribute to a supportive network that thrives on shared enthusiasm and inspiration. Whether you’re looking for something subtle or bold, these items can easily be integrated into your daily style, making your fandom a visible part of your identity. Additionally, wearing or displaying fanmade merchandise can spark conversations with fellow ARMY members, creating bonds through shared interests and experiences. It's all about celebrating your love for BTS in creative and meaningful ways that reflect who you are. Every keychain is crafted using high-quality materials. This ensures they’re not only beautiful but also durable, so you can carry them wherever you go without worry. I offer themed pin collections that celebrate different eras of BTS. Collect them all or choose your favorite to show off on jackets, bags, or lanyards. Writing is a powerful way to connect with your feelings. Use my BTS-themed to-dolist and week By choosing fan-made BTS merchandise, you’re not only getting unique designs but also helping artists thrive. It’s a win-win situation!